F.A.Q.
Any questions or problems with CS2D? Maybe this page with Frequently Asked Questions can help you to find an answer!
Network and Multiplayer
- No servers in serverlist?!
- What to do about lags?
- How to play in LAN?
- Ping? Latency? Ping Timeout?
- I can't login! 'Trying to login'/'Failed to login!'
Do you have a working account?
You have to use a valid & activated UnrealSoftware.de account to login in-game! Login at UnrealSoftware.de to see if your account is activated and working.
Too many failed logins - wait for at least 15 minutes
CS2D will automatically decline any login attempt after several failed logins. This is a protection against brute-force attacks. There is no error message when this happens so in case of doubt just wait and try again later!
- Make sure that your login works at UnrealSoftware.de
- If this is the case: Quit CS2D (if it is NOT the case: Try to recover your account here)
- Wait for at least 15 minutes (do not try to login during that time!)
- Open CS2D and try to login afterwards
Firewalls - configure/disable them!
Does CS2D get stuck at a screen saying "U.S.G.N.: Checking Game Version"? Or can't you load the serverlist (instead just cached list appears)? Or does the login state look like the following image?
In this case try the following stuff. Otherwise you can probably skip this section.
- Maybe the U.S.G.N. is down. Check its status at USGN.de and try again later
- Maybe either the U.S.G.N. or your connection is currently slow. Wait or try again later.
- CS2D needs full internet access for the login to work!
- Configure/disable all software firewalls (if you have any)
- Configure/disable all hardware firewalls (if you are using a router or comparable hardware)
- Configure/disable the Windows firewall (if you are using Windows, it is in the system settings)
Try to login directly using the console
You can try to login directly using the console. In some cases this might help.
- Open the console (Console button in main menu)
- Enter usgn_user NAME (replace NAME with your actual user name) and confirm by pressing the enter key
- Enter usgn_pw PW (replace PW with your actual password) and confirm by pressing the enter key
- Attention: Put " around NAME and PW if they contain blanks!
Login data not specified/saved!
Does the login state just show a hyphen ("-") like in the following image?
This means that you either did not enter your login data or that CS2D is unable to save it to the configuration files!
- Do NOT extract/install to "C:\Program Files" (or any sub-folder of this folder! Apps have limited write permissions there!)!
- Try to run CS2D as admin (works by right clicking on Windows)
- Ensure that there is no write protection on the drive/folders/files of CS2D
- Enter your login data again (In main menu of CS2D: Options, Net)
Password file somehow damaged - remove it
Is there a suspiciously long password in the password field (many "*" signs)? Then do the following stuff. You may also try the following steps if nothing else helped so far. Never try to open/edit "sys/usgn_pw.dat" to avoid such problems. Try the following to solve problems with damaged password files:
- Quit CS2D
- Go to the folder where you installed/extracted CS2D
- Open the sub-folder "sys"
- Delete the file "usgn_pw.dat" in that folder
- Start CS2D
- Enter your correct password again in the settings and see if it works!
- Change your password at UnrealSoftware.de if the problem continues! (repeat above steps afterwards)
Other important points - check account and U.S.G.N. state
You should double-check the following things:
- Make sure that you are using your UnrealSoftware.de user name and password
- Make sure that your account is activated and working (login at UnrealSoftware.de)
- Open the console for detailed error information
- Maybe the U.S.G.N. is down. Check its status at USGN.de and try again later
Other possible solutions - restart stuff
Restarts or even reinstalls are normally not required. However some people claim that they helped them. So in case you are desperate you can try the following things:
- Restart CS2D
- Restart your PC
- Disconnect from the internet and reconnect
- Restart your router
- Pause all uploads/downloads and quit programs which are using the internet
- Re-install CS2D to another location (do NOT install to C:\program files!)
Nothing helps? Logout and try to change your password!
Changing the password also helped in some rare cases. You might try less/other special characters or another password length. This is how you change your account password in a clean and safe way:
- Remove the user name and password from the CS2D options
- Quit CS2D
- Wait for at least 15 minutes (do not try to login during that time!)
- (Optional: Delete the file "usgn_pw.dat" in the "sys" sub-folder of CS2D)
- Login at UnrealSoftware.de
- Open the profile (link is at the top right corner of the page)
- Click "Change Password" and change your password
- Start CS2D
- Enter the your user name and new password in the CS2D options and see if it works
Forgot your password/account data? No Problem!
You can simply set a new password using your e-mail account. There are also other account recovery options. Please visit www.UnrealSoftware.de/recover!
Server Hosting
- How do I create my own server? What is a listen/dedicated server? What is rcon?
- I want to host a game. What's my IP?
- Is there a dedicated server software for CS2D?
- Nobody joins/sees my server
- My server is not in the serverlist
- I want a 24/7 online server! Why does my server disappear when I shut down my PC?
- I want to rent a server for CS2D! What is important?
- Can I use my webspace/website/FTP-space/Dropbox/iCloud/blog/other crazy shit to host a server?
- Why is my server only in the LAN tab? I want it to be online!
CS2D does not start
Error Messages / Crashes
- The game says that I'm a cheater/hacker! Why?
- Memory Access Violation
- Graphics Mode XXX does not work!
- EXCEPTION_ACCESS_VIOLATION
- Failed to load ...
Video / Graphics
- There is only a black screen?! / I just see some squares?!
- Screen resolution problems
- Blurred graphics
Audio / Sounds
Scripts / Commands
Gameplay
Steam®
- What is Steam?
- Is Steam required to play this game?
- Can Steam-users play CS2D with Non-Steam-users?
- Are there achievements? How to get them?
Linux
Other Questions
- How to install/start CS2D?
- Why does CS2D not support my language? Can I translate it?
- Why does CS2D run slowy/why does it lag?
- I downloaded custom skins/sounds! How to restore the original file(s)?
- Why does my server change the map without prompting?
- How do I make a custom spraylogo?
- What is "U.S.G.N." / What is this login stuff?
- Why are there so many ads on CS2D.com!?
- Why should I play CS2D when there is CS in 3D?
- Who made CS2D? When, how and why?
- Wasn't "CS2D" called "Counter-Strike 2D" before? What the hell?!